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Guidelines for Error Reporting:
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Product ID and
Version can be found in the Help -> About dialog box
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In Problem
Description, Specify at least the following:
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- What activity you were
performing when the problem was encountered
- Steps to reproduce the
problem
- Complete Error messages
- Workarounds (if any)
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Additional
Information about your computer and its environment which can help us:
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- MDAC and MSJet Version
(Database related problems)
- MSXML Parser Version
(XML related problems)
- IE Version
- CPU Speed
- RAM
- Free Hard disk space
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Attachments -
Please include the following as attachments (Note: Incase of more then
one file, please prepare a zip file):
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- Log Files (present in
Log directory) in the installation folder
- Snapshots of Error
Messages
- Implementation Kit
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